Complaints

Complaints should be submitted electronically to sklep@b2cmarket.pl or in writing to the Seller's address.

A correctly submitted complaint should include at least:

• name, surname, address, e-mail address of the Buyer,
• date of conclusion of the Agreement on which the complaint is based,
• the subject of the complaint, with indication of the Buyer's request,
• all circumstances justifying the complaint,
• warranty card, if issued
• receipt or invoice confirming the purchase (photocopy is sufficient).

The Seller may refuse to consider a complaint if the data indicated by the Buyer will not be sufficient to consider the complaint, including the determination of the Agreement to which the complaint refers or the data enabling contact with the Buyer.

A complaint should be considered within 21 days from the date of receipt of a correctly submitted complaint by the Seller.

The Buyer shall be informed about the settlement of the complaint by e-mail or regular mail (registered letter). A response to a complaint sent by the Seller to the Purchaser by registered post and not received by the Purchaser shall be deemed effectively delivered.